About etech
About etech
Blog Article
Etech’s world-wide centers – Onshore, Nearshore, and Offshore, contain the abilities to customize the answer that ideal in good shape your whole demands. With Etech’s worldwide outreach, Etech is always accessible to assist your consumers and supply constant exceptional encounters.
a gaggle of devoted leaders inside the contact center market who are captivated with making a extraordinary variation for our
About us Etech provides subsequent-generation BPO remedies. a world minority-owned small business, Etech has established and trademarked how to turn your data into strategic insights. Leveraging the strength of synthetic plus human intelligence Etech improves training and coaching to center on vital behaviors developing enhanced customer ordeals and shareholder worth. Etech released in 2003 with only 400 staff and a single Call Centre in Nacogdoches, Texas.
Etech is really an omnichannel customer engagement methods service provider for many of the globe’s main and most revered brands. The encounter Etech has received across an array of business enterprise verticals permits us to repeatedly deliver Outstanding, individual shopper activities.
Learn More lifestyle At Etech Etech believes in Performing hard and enjoying really hard and strives to make workers come to feel empowered and self-assured in The task They are really doing.
At QEval, we’re committed to assisting Make contact with facilities improve their general performance via crystal clear, actionable insights. Our efficiency analytics studies give you a in-depth breakdown of agent activities, shopper interactions, and operational bottlenecks, so you may make educated decisions that result in measurable enhancements. With QEval, you don’t just get reports—you will get the resources and proposals to act on them.
Etech’s ground breaking technologies solutions and knowledgeable leaders understand your company demands and understand the strategic insights your manufacturer must generate benefits.
✅ Unexpected Gains beyond compliance You should not skip this opportunity to remodel your contact Middle operations! timetable a gathering with our experts:
Metrics like handle time, CSAT scores, resolution fees, and actionable insights are key to achievements in 2024. absent are the times of concentrating entirely on contact quantity. Now, it’s about digging into the standard of Each and every interaction and driving precise benefits. wanting to get your simply call Heart overall performance to the next degree? Enroll at QEval College and ???? Listen to Shawndra’s whole insight in this article: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
regardless of whether it’s reducing phone moments, strengthening agent productivity, or maximizing the overall shopper expertise, our options are designed to travel true effects. willing to see how QEval could make a distinction with your functions? Contact us these days To find out more. Get hold of Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency
The combination of care, believe in and energy introduced on the enterprise is what tends to make the culture at Etech unique. Our CEO regularly claims, “If we deal with our people, the numbers will manage themselves.”
boosting your Get in touch with Centre’s overall performance doesn’t must be difficult. With QEval University, you’ll gain usage of important instruments and coaching that provide accurate, measurable advancements in agent general performance.
satisfy Malisha, a shining star on our Customer Service team! From tackling responsibilities to making the most of exciting staff things to do, Malisha is aware how to keep the equilibrium among perform and Perform. Her good Perspective and staff spirit make her a Pleasure to work with.
A group of devoted leaders during the Make contact with Centre marketplace who are keen about earning a amazing difference for our
Listed here get more info are only a few critical options of what we offer: ✅ thorough insights into agent functionality by means of in depth analytics
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